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Wix Answers - Create PDF, Word, Excel Documents
Wix Answers can be connected with Documentero to automatically generate documents whenever new tickets, replies, or articles are created. This allows support teams to capture key information in ready-to-use PDF, DOCX, or XLSX files without manual formatting. By linking events from Wix Answers to Documentero templates, businesses can instantly produce reports, summaries, and records for internal or external use.
Wix Answers
Documentero
Triggers
Watch Articles — Triggers when a new article is created or updated.
Watch Tickets — Triggers when a new ticket is created.
Watch Internal Replies — Triggers when a new internal reply to a ticket is created.
Watch Replies to a Ticket — Triggers when a new reply to a ticket is created by a user (not by an agent).
Actions
Create Document - Generate Word, Excel or PDF Document based on data from Wix Answers using Document Template
Create Document and Send as Email Attachment - Generate Word, Excel or PDF Document based on data from Wix Answers using Document Template and sends it to the specified email as an attachment.
Use Cases
Automatically generate PDF reports from new Wix Answers tickets
Create DOCX summaries of updated Wix Answers knowledge base articles
Export customer replies from Wix Answers tickets into formatted documents
Generate XLSX logs of internal agent replies in Wix Answers
Create daily ticket activity reports from Wix Answers in PDF
Automatically generate case documentation from Wix Answers ticket threads
Export resolved ticket details from Wix Answers into structured DOCX files
Create printable customer communication records from Wix Answers replies
Generate weekly XLSX performance reports from Wix Answers ticket data
Automatically create onboarding manuals from Wix Answers knowledge base updates
How you can use Wix Answers + Documentero
Ticket Reports
Generate a PDF report every time a new ticket is created in Wix Answers for record-keeping or auditing.
Knowledge Base Updates
Create a DOCX summary when a new article is published or updated to share with team members.
Internal Reply Logs
Automatically export internal replies into an XLSX file to track agent collaboration.
Customer Reply Documentation
Save user replies to tickets as structured documents for customer communication history.
Daily Support Digest
Compile all ticket activity from a day into one PDF report for management review.
Setup Guides
Zapier Tutorial: Integrate Wix Answers with Documentero
- Create a new Zap in Zapier.
- Add Wix Answers to the zap and choose one of the triggers (Watch Articles, Watch Tickets, Watch Internal Replies). Connect your account and configure the trigger.
- Sign up to Documentero (or sign in). In Account Settings, copy your API key and create your first document template.
- In Zapier: Add Documentero as the next step and connect it using your API key.
- In your zap, configure Documentero by selecting the Generate Document action, picking your template, and mapping fields from the Wix Answers trigger.
- Test your zap and turn it on.
Make Tutorial: Integrate Wix Answers with Documentero
- Create a new scenario in Make.
- Add Wix Answers to the scenario and choose one of the triggers (Watch Articles, Watch Tickets, Watch Internal Replies). Connect your account and configure the trigger.
- Sign up to Documentero (or sign in). In Account Settings, copy your API key and create your first document template.
- In Make: Add Documentero as the next step and connect it using your API key.
- In your scenario, configure Documentero by selecting the Generate Document action, picking your template, and mapping fields from the Wix Answers trigger.
- Run or schedule your scenario and verify the output.
Power Automate Tutorial: Integrate Wix Answers with Documentero
- Create a new flow in Power Automate.
- Add Wix Answers to the flow and choose one of the triggers (Watch Articles, Watch Tickets, Watch Internal Replies). Connect your account and configure the trigger.
- Sign up to Documentero (or sign in). In Account Settings, copy your API key and create your first document template.
- In Power Automate: Add Documentero as the next step and connect it using your API key.
- In your flow, configure Documentero by selecting the Generate Document action, picking your template, and mapping fields from the Wix Answers trigger.
- Test and save your flow.
