C

Customer Service & Support

Customer support documents like ticket forms, feedback surveys, service agreements, and complaint responses.

59 Templates

Customer Complaint Form

DocumentDOCX

A standard form for customers to submit complaints, including contact info, issue description, and resolution expectations.

Customer Feedback Survey

DocumentDOCX

A simple survey template to gather customer feedback on service satisfaction and areas of improvement.

Support Ticket Form

DocumentDOCX

Form for collecting and tracking customer support requests, including priority, issue type, and contact info.

Service Level Agreement (SLA)

DocumentDOCX

A formal document defining the level of service expected between a service provider and customer.

Complaint Response Letter

DocumentDOCX

A professional letter template for responding to customer complaints with empathy and resolution details.

Customer Service Call Log

DocumentDOCX

Template to track and document customer service calls, including time, rep, and resolution status.

Customer Service Report

DocumentDOCX

A reporting template to summarize support metrics like tickets handled, response time, and satisfaction scores.

Customer Satisfaction Survey

DocumentDOCX

A structured form to measure overall customer satisfaction with products or services.

Live Chat Support Transcript

DocumentDOCX

Template for recording or exporting customer chat interactions for records or training.

Customer Support Email Response

DocumentDOCX

Standard email template for responding to customer inquiries or issues professionally.

Technical Support Request Form

DocumentDOCX

Form for customers to submit technical issues with detailed descriptions and system info.

Escalation Request Form

DocumentDOCX

Template to initiate escalation of unresolved or high-priority support issues.

Customer Onboarding Checklist

DocumentDOCX

Checklist to ensure all necessary steps are followed when onboarding a new customer.

Service Cancellation Confirmation

DocumentDOCX

Email or letter template to confirm cancellation of service and outline next steps.

Customer Retention Call Script

DocumentDOCX

Phone script used by support agents to retain customers considering cancellation.

Customer Apology Letter

DocumentDOCX

A formal apology letter template used after service failures or negative experiences.

Customer Service Training Checklist

DocumentDOCX

Checklist to ensure all new agents complete training requirements before handling cases.

Support Knowledge Base Article

DocumentDOCX

Template to document and publish solutions to common customer support issues.

Customer Callback Request Form

DocumentDOCX

Form for customers to request a callback from support at a convenient time.

First Response Email

DocumentDOCX

A quick acknowledgment email sent upon receiving a customer support request.

Follow-Up Email

DocumentDOCX

Used to check in with customers after resolving their issues to ensure satisfaction.

Customer Referral Request

DocumentDOCX

A polite request asking satisfied customers for referrals or testimonials.

Warranty Claim Form

DocumentDOCX

Used by customers to submit warranty claims for faulty or broken products.

Service Appointment Confirmation

DocumentDOCX

Email template confirming date and time of a scheduled service appointment.

Repair Service Intake Form

DocumentDOCX

Form used to document customer details and issues for repair service requests.

Customer Exit Survey

DocumentDOCX

Survey to collect insights from customers who cancel or stop using a service.

Issue Resolution Summary

DocumentDOCX

Summary document detailing how a customer issue was resolved, for internal or customer use.

Customer Loyalty Program Welcome Letter

DocumentDOCX

Welcome email or letter for new members of a customer loyalty or rewards program.

Service Feedback Request Email

DocumentDOCX

An email asking the customer to provide feedback after a support interaction.

Rude Customer Response

DocumentDOCX

A calm, professional response template for dealing with angry or rude customers.

Refund Request Form

DocumentDOCX

Form for customers to request a refund for a service or product with issue details.

Customer Appreciation Letter

DocumentDOCX

Letter thanking customers for their loyalty or recent feedback.

Missed Appointment Apology Letter

DocumentDOCX

Apology template sent when a service appointment is missed by the company.

Service Follow-Up Checklist

DocumentDOCX

Checklist to ensure follow-up tasks after a customer service case are completed.

Support Shift Handover

DocumentDOCX

Template used by support teams to transfer case ownership between shifts.

Product Return Authorization Form

DocumentDOCX

Form for requesting authorization to return a product under company policy.

Customer Dispute Resolution Form

DocumentDOCX

Template for handling and documenting the resolution process of a customer dispute.

Service Interruption Notice

DocumentDOCX

Notification template used to inform customers about planned or unplanned service outages.

Customer Escalation Matrix

DocumentDOCX

Document outlining escalation levels and responsible contacts for customer issues.

Support Case Summary Report

DocumentDOCX

Summary report for a completed customer support case including actions taken.

Customer Loyalty Program Terms

DocumentDOCX

Template describing the rules and benefits of a customer loyalty or rewards program.

Customer Queue Notification

DocumentDOCX

Template to inform customers of their position or expected wait time in the support queue.

Customer Survey Summary Report

DocumentDOCX

Report compiling results and insights from customer feedback surveys.

Customer Inquiry Acknowledgment

DocumentDOCX

Email sent to acknowledge receipt of a customer question or inquiry before full response.

Complaint Investigation Form

DocumentDOCX

Internal document used to record the investigation process of a customer complaint.

Service Reinstatement Confirmation

DocumentDOCX

Confirmation notice that a previously suspended service has been reactivated.

Customer Courtesy Discount Letter

DocumentDOCX

Letter offering a discount as a gesture of goodwill after a service issue.

Help Desk Ticket Log

SpreadsheetXLSX

Tracks customer support tickets with issue details, status, and resolution steps.

Customer Feedback Survey

SpreadsheetXLSX

Collects customers' satisfaction scores and comments on products or services.

Complaint Resolution Log

SpreadsheetXLSX

Records customer complaints and the actions taken to resolve them.

Service Level Agreement (SLA) Tracker

SpreadsheetXLSX

Monitors whether support incidents meet defined service level targets.

Customer Support Schedule

SpreadsheetXLSX

Organizes shift schedules for customer service representatives and support teams.

Warranty Claims Form

SpreadsheetXLSX

Logs product issues claimed under warranty with customer and product details.

Knowledge Base Index

SpreadsheetXLSX

Indexes support articles and FAQs to help support staff find answers quickly.

Call Center Performance Dashboard

SpreadsheetXLSX

Displays key call center metrics like call volume, wait time, and resolution rate.

Customer Journey Mapping Sheet

SpreadsheetXLSX

Visualizes touchpoints and stages of the customer experience.

Service Request Form

SpreadsheetXLSX

Captures details of a customer's request for service or information.

Return Authorization Log

SpreadsheetXLSX

Tracks customer returns and exchanges with authorization details.

FAQ Document

SpreadsheetXLSX

Provides a structure for listing common customer questions and answers.