Survey to collect insights from customers who cancel or stop using a service.
Purpose: This survey is designed to gather insights from customers who have decided to cancel or stop using our service. Your feedback helps us understand your experience and make improvements.
Name: {name}
Email: {email}
Account ID: {accountId}
Service Used: {serviceName}
Date of Cancellation: {cancellationDate}
Main Reason: {mainReason}
Other Contributing Factors:
{#otherReasons}
{/otherReasons}
Rate your overall satisfaction (1-5): {satisfactionRating}
What did you like most about the service?
{positiveFeedback}
What could we have done better?
{improvementSuggestions}
Would you consider returning in the future? {returnLikelihood}
If yes, under what conditions?
{#returnConditions}
{/returnConditions}
Would you recommend our service to others? {wouldRecommend}
{#recommendationReason}
Why or why not?
{recommendReason}
{/recommendationReason}
Any additional comments or suggestions?
{finalComments}
Name | Position | Date |
---|---|---|
{#submittedBy}{name} | {position} | {date}{/submittedBy} |
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