A quick acknowledgment email sent upon receiving a customer support request.
This template serves as a quick acknowledgment email sent to a customer upon receipt of their support request. It provides reassurance that their issue is being reviewed and outlines any next steps while maintaining a professional tone.
Thank you for contacting our support team.
We have received your request regarding {issueSummary} and our team has started reviewing it. Your case number is {ticketNumber}.
Our goal is to respond to all customer queries within {responseTime}. A member of our support team will reach out to you if we need more information or once we have an update.
{#hasAdditionalInstructions}
Additional Instructions:
{additionalInstructions}
{/hasAdditionalInstructions}
Field | Information |
---|---|
{#submittedDetails}{fieldName} | {fieldValue}{/submittedDetails} |
If you need to update or provide additional information regarding your request, please reply directly to this email and include the ticket number {ticketNumber} in the subject line.
We appreciate your patience and look forward to resolving your concern as quickly as possible.
Best regards,
{agentName}
Customer Support Team
{companyName}
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