Customer Journey Mapping Sheet Spreadsheet Template

Visualizes touchpoints and stages of the customer experience.

Customer Journey Mapping Sheet

Purpose:	This sheet is used to visualize customer touchpoints and track each stage of the customer journey, helping identify opportunities for enhancement.

Customer Name:	{customerName}
Customer Segment:	{customerSegment}
Mapping Date:	{mappingDate}

Customer Journey Stages
Stage	Description	Touchpoint	Customer Emotion	Opportunities
{#journeyStages.stage}	{#journeyStages.description}	{#journeyStages.touchpoint}	{#journeyStages.emotion}	{#journeyStages.opportunity}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Excel Template - Free download

Download the Customer Journey Mapping Sheet template in .XLSX format. Customize it to suit your needs using your preferred editor (Excel, Google Sheets...).

Upload the template to Documentero - Document Generation Service, then map and configure template fields for your automated workflow.

Populate templates with your data and generate Excel (XLSX) documents using data collected from shareable web Forms, APIs, or Integrations.

collect customer journey stage data via online form and create mapping spreadsheet

use web form to gather feedback from support teams and auto-generate customer journey sheet

automatically generate customer experience map from onboarding form responses

build customer journey spreadsheet with form-submitted touchpoints data

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use REST API to build customer journey sheet from user activity data

sync customer lifecycle data from mobile app to spreadsheet using API

automatically fill customer journey mapping sheet from HubSpot using Zapier

generate customer touchpoint spreadsheet from Typeform via Make automation

connect Salesforce to auto-create journey map in Excel with Zapier

create customer experience spreadsheet from Google Forms using Integromat

build CRM-based customer journey mapping worksheet using Airtable and Zapier integration

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