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Knowledge Base Index Spreadsheet Template

Indexes support articles and FAQs to help support staff find answers quickly.

Knowledge Base Index
Purpose:
This index helps support staff quickly locate answers in the internal knowledge base, including support articles and FAQs.

Prepared by:	{preparedBy}
Date:	{datePrepared}

Knowledge Base Articles
Category	Article Title	Summary	Author	Last Updated
{#articles.category}	{#articles.title}	{#articles.summary}	{#articles.author}	{#articles.lastUpdated}

FAQs
Question	Answer Summary	Related Category	Author	Last Updated
{#faqs.question}	{#faqs.answerSummary}	{#faqs.relatedCategory}	{#faqs.author}	{#faqs.lastUpdated}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Excel Template - Free download

Download Excel Template (.XLSX)

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Download the Knowledge Base Index template in .XLSX format. Customize it to suit your needs using your preferred editor (Excel, Google Sheets...).

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Upload the template to Documentero - Document Generation Service, then map and configure template fields for your automated workflow.

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Populate templates with your data and generate Excel (XLSX) documents using data collected from shareable web Forms, APIs, or Integrations.

Use Cases

Automate Knowledge Base Index Using Forms

create knowledge base index from support article submission form

generate FAQ index from employee feedback form

build customer service article tracker using shared form inputs

use web form to collect and index internal support documentation

compile how-to articles into spreadsheet from customer service intake form

Generate Knowledge Base Index Using APIs

generate excel knowledge base index from support ticket API

auto-create article index when customer service content is published

build FAQ spreadsheet from content management system API

trigger spreadsheet creation from CRM support module API

automatically sync help desk topics into excel using API

Integrations / Automations

automatically create knowledge base index from Notion using Zapier

generate FAQ spreadsheet from Intercom tagged conversations via Make

sync Confluence articles to support index spreadsheet using Zapier

create knowledge base index from Freshdesk tickets using automation

build support article index from Google Docs via workflow automation

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