Incident Report

Purpose: This document provides a standardized report of IT or system-related incidents, detailing the cause, impact, affected systems/users, and resolution actions taken. It ensures accurate tracking, consistent handling, and effective communication of incident management.

Incident Summary

• Date of Incident: {incidentDate}
• Time of Incident: {incidentTime}
• Reported By: {reportedBy}
• Incident ID: {incidentId}
• Incident Severity: {severity}

Incident Description

{incidentDescription}

Root Cause Analysis

{rootCause}

Impact Analysis

Affected Systems:

{#affectedSystems}

• {systemName}

{/affectedSystems}

Affected Users/Departments:

{#affectedUsers}

• {userDepartment}

{/affectedUsers}

Actions Taken

1. Detection: {detectionDetails}
2. Immediate Actions: {immediateActions}
3. Resolution Steps: {resolutionSteps}
4. Preventive Actions: {preventiveMeasures}

Timeline of Events

Status

• Is the Incident Resolved? {isResolved}
• Date Resolved: {resolvedDate}

{^isResolved}Status: Open - Resolution in progress{/isResolved}

Additional Notes

{additionalNotes}

Reported and Approved By