Customer Dispute Resolution Form

Purpose: This form is used to document the details of a customer dispute and outline the steps taken to investigate and resolve the issue. It ensures a consistent and transparent process for handling customer concerns.

Customer Information

Full Name: {customerName}

Customer ID: {customerId}

Email Address: {email}

Phone Number: {phoneNumber}

Dispute Details

Date of Dispute: {disputeDate}

Product/Service Involved: {product}

Order/Transaction Number: {transactionNumber}

Description of Dispute:

{disputeDescription}

Customer’s Preferred Resolution

{preferredResolution}

Investigation

Investigation Start Date: {investigationStartDate}

Investigation Conducted By: {investigatorName}

Actions Taken during Investigation:

{#investigationActions}

• {step}: {details}

{/investigationActions}

Findings

Summary of Findings:

{investigationFindings}

Resolution

Date of Resolution: {resolutionDate}

Resolution Provided:

{resolutionDetails}

Customer Acknowledged Resolution: {customerAcknowledgement}

{#compensationProvided}

Compensation Details: {compensationDetails}

{/compensationProvided}

{^compensationProvided}

No compensation was provided for this dispute.

{/compensationProvided}

Approval & Sign-off

Notes and Remarks

{additionalNotes}