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Customer Satisfaction Survey Document Template

A structured form to measure overall customer satisfaction with products or services.

Customer Satisfaction Survey

Purpose: This document is designed to gather and analyze customer feedback regarding their satisfaction with our company’s products or services. The insights collected will help identify strengths and areas for improvement to better serve our customers.

Customer Information

Name: {customerName}

Email: {email}

Date: {surveyDate}

Overall Experience

How satisfied are you overall with our service?
{overallSatisfaction}

Individual Ratings

Category Rating (1-5)
{#ratings}{category}{rating}{/ratings}

Feedback

What did you like the most about our service?
{positiveFeedback}

What could we improve?
{areasForImprovement}

Recommendation

Would you recommend our service to others? {wouldRecommend}

{#wouldRecommendDetails}

  • {details}

{/wouldRecommendDetails}

Additional Comments

{additionalComments}

Follow-Up

May we contact you for further questions? {followUpPermission}

{#contactMethods}

  • Preferred Contact Method: {method}

{/contactMethods}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Word Template - Free download

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Use Cases

Automate Customer Satisfaction Survey Using Forms

collect customer satisfaction feedback via embeddable web form
capture post-purchase survey responses from online store customers
gather service quality ratings using mobile-friendly survey form
use online form to measure customer satisfaction after support tickets
share survey form link in email campaigns to collect client feedback

Generate Customer Satisfaction Survey Using APIs

automatically generate customer satisfaction survey from CRM via API
trigger survey creation via API after completed service appointments
send satisfaction survey form link post-order using REST API
generate personalized survey document using customer data API
integrate feedback loop into mobile app via API-triggered survey generation

Integrations / Automations

send satisfaction survey after Helpdesk ticket closes using Zapier
automate survey delivery from Shopify order completion via Make
trigger survey generation from HubSpot deal stage change
push survey responses to Google Sheets using Zapier automation
create and send surveys automatically from Calendly meeting completions

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