Service Feedback Request Email Document Template

An email asking the customer to provide feedback after a support interaction.

Service Feedback Request Email

Purpose: This email is sent to request customer feedback after a support interaction. It helps evaluate and improve the quality of customer service provided.

Dear {name},

We hope your recent experience with our support team regarding {supportTopic} was helpful and resolved your issue.

Your feedback is very important to us and helps us improve our service. We'd greatly appreciate it if you could take a moment to share your thoughts with us.

Please click the link below to complete our quick feedback survey:
{&surveyLink}

Here are the details of your support case for your reference:

Case ID	Date Opened	Status	Support Agent
{caseId}	{dateOpened}	{caseStatus}	{supportAgent}

Summary of the Support Conversation:

{caseSummary}

Things we did during our interaction:

{#actionsTaken}

{action}

{/actionsTaken}

{#additionalNotes}

Additional Notes:

{noteContent}

{/additionalNotes}

Thank you for choosing us,
The {companyName} Team

If you have any additional questions, feel free to reply to this email or contact us at {supportEmail}.

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