Support Case Summary Report Document Template

Summary report for a completed customer support case including actions taken.

Support Case Summary Report

This document summarizes the details and resolution of a completed customer support case. It includes reported issues, troubleshooting steps, final resolution, and recommendations if applicable.

Case Information

Case ID: {caseId}
Date Opened: {dateOpened}
Date Closed: {dateClosed}
Status: {caseStatus}

Customer Information

Customer Name: {customerName}
Email: {email}
Phone: {phoneNumber}
Organization: {organization}

Reported Issue

{reportedIssue}

Troubleshooting Steps

{#troubleshootingSteps}

{stepDescription}

{/troubleshootingSteps}

Resolution

{resolutionSummary}

Agent Notes

{agentNotes}

{#hasRecommendations}

Recommendations

{recommendations}

{/hasRecommendations}

{^hasRecommendations}

Recommendations

No additional recommendations at this time.

{/hasRecommendations}

Involved Agents

Name	Role	Contact Email
{#agents}{name}	{role}	{email}{/agents}

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