Call Center Performance Dashboard Spreadsheet Template

Displays key call center metrics like call volume, wait time, and resolution rate.

Call Center Performance Dashboard

Purpose:	This dashboard provides an overview of call center metrics, useful for monitoring performance and operational efficiency.

Report Date	{reportDate}
Call Center Name	{callCenterName}

Key Metrics
Total Calls	{totalCalls}
Resolved Calls	{resolvedCalls}
Resolution Rate	{resolutionRate}
Average Wait Time (mins)	{avgWaitTime}
Abandoned Calls	{abandonedCalls}
Call Duration (avg mins)	{avgCallDuration}

Agent Performance
Agent	Calls Handled	Resolved	Avg Call Duration (min)	Customer Rating
{#agents.name}	{#agents.callsHandled}	{#agents.resolved}	{#agents.avgDuration}	{#agents.customerRating}

Team Totals
Total Calls Handled	=SUM(agents[Calls Handled])
Total Resolutions	=SUM(agents[Resolved])
Average Call Duration	=AVERAGE(agents[Avg Call Duration (min)])

This document template includes dynamic placeholders for automated document generation with Documentero.com. Excel Template - Free download

Download the Call Center Performance Dashboard template in .XLSX format. Customize it to suit your needs using your preferred editor (Excel, Google Sheets...).

Upload the template to Documentero - Document Generation Service, then map and configure template fields for your automated workflow.

Populate templates with your data and generate Excel (XLSX) documents using data collected from shareable web Forms, APIs, or Integrations.

collect call center daily performance data via online form to generate Excel dashboard

gather agent shift feedback with web form and generate call metrics spreadsheet

submit weekly call resolution stats through form to create performance dashboard

automatically create call volume report from submitted support ticket details

generate call center KPI report from manager-submitted tracking form

automatically generate call center performance dashboard via API after CRM updates

trigger Excel report creation for call metrics through ticketing system API

connect call logging software API to auto-generate daily performance spreadsheet

automate Excel dashboard generation for call stats from VoIP service API

create Excel report on agent performance using real-time data from analytics API

generate call performance Excel sheet from Google Sheets data using Zapier

automatically create support dashboard in Excel from Freshdesk tickets via Make

use Power Automate to build call center KPI report from Dynamics 365 updates

auto-generate Excel report from Zendesk call data using workflow automation

sync Twilio call logs to Excel dashboard with automated integration

DocumentDOCX

A simple survey template to gather customer feedback on service satisfaction and areas of improvement.

DocumentDOCX

Form for collecting and tracking customer support requests, including priority, issue type, and contact info.

DocumentDOCX

Checklist to ensure all necessary steps are followed when onboarding a new customer.

DocumentDOCX

Email sent to acknowledge receipt of a customer question or inquiry before full response.