Call Center Performance Dashboard Spreadsheet Template

Displays key call center metrics like call volume, wait time, and resolution rate.

Call Center Performance Dashboard

Purpose:	This dashboard provides an overview of call center metrics, useful for monitoring performance and operational efficiency.

Report Date	{reportDate}
Call Center Name	{callCenterName}

Key Metrics
Total Calls	{totalCalls}
Resolved Calls	{resolvedCalls}
Resolution Rate	{resolutionRate}
Average Wait Time (mins)	{avgWaitTime}
Abandoned Calls	{abandonedCalls}
Call Duration (avg mins)	{avgCallDuration}

Agent Performance
Agent	Calls Handled	Resolved	Avg Call Duration (min)	Customer Rating
{#agents.name}	{#agents.callsHandled}	{#agents.resolved}	{#agents.avgDuration}	{#agents.customerRating}

Team Totals
Total Calls Handled	=SUM(agents[Calls Handled])
Total Resolutions	=SUM(agents[Resolved])
Average Call Duration	=AVERAGE(agents[Avg Call Duration (min)])

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Displays key call center metrics like call volume, wait time, and resolution rate.

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