S

Service Level Agreement (SLA) Tracker Spreadsheet Template

Monitors whether support incidents meet defined service level targets.

Service Level Agreement (SLA) Tracker
Purpose:	Monitors support incidents to ensure compliance with agreed service levels

Client Name:	{clientName}
Service Provider:	{serviceProvider}
Reporting Period:	{reportingPeriod}

Incident Log
Date Reported	Incident ID	Service Type	Priority	Response Time (hrs)	Resolution Time (hrs)	Target Resolution Time (hrs)	Met SLA
{#incidents.dateReported}	{#incidents.incidentId}	{#incidents.serviceType}	{#incidents.priority}	{#incidents.responseTime}	{#incidents.resolutionTime}	{#incidents.targetResolutionTime}	{#incidents.metSla}

Summary
Total Incidents	=COUNTA(incidents[Incident ID])
SLA Met Count	=COUNTIF(incidents[Met SLA], "Yes")
SLA Compliance Rate	=IF(COUNTA(incidents[Incident ID])=0, "N/A", COUNTIF(incidents[Met SLA], "Yes")/COUNTA(incidents[Incident ID]))

This document template includes dynamic placeholders for automated document generation with Documentero.com. Excel Template - Free download

Download Excel Template (.XLSX)

Customize Template

Download the Service Level Agreement (SLA) Tracker template in .XLSX format. Customize it to suit your needs using your preferred editor (Excel, Google Sheets...).

Upload & Configure

Upload the template to Documentero - Document Generation Service, then map and configure template fields for your automated workflow.

Generate Documents

Populate templates with your data and generate Excel (XLSX) documents using data collected from shareable web Forms, APIs, or Integrations.

Use Cases

Automate Service Level Agreement (SLA) Tracker Using Forms

collect SLA incident data via web form to generate Excel tracker

create SLA tracking spreadsheet from submitted support request form

generate service level agreement Excel report from customer feedback form

automatically create SLA report from technician input form

capture support ticket metrics via form to populate SLA tracker

Generate Service Level Agreement (SLA) Tracker Using APIs

generate SLA monitoring spreadsheet from helpdesk ticket API

automatically create service level report from CRM system via API

trigger Excel SLA tracker generation from support platform API

auto-generate SLA compliance spreadsheet from incident management API

integrate ticketing system with document generation API to produce SLA report

Integrations / Automations

auto-generate SLA tracker in Excel from Zendesk using Zapier

create SLA performance report from HubSpot tickets using Make

build service level Excel sheet from Freshdesk with automation tools

connect Salesforce cases to SLA Excel tracker via Zapier workflow

automatically populate SLA tracking spreadsheet from Jira issues using Make

Other templates in Customer Service & Support

Support Knowledge Base Article

DocumentDOCX

Template to document and publish solutions to common customer support issues.

Return Authorization Log

SpreadsheetXLSX

Tracks customer returns and exchanges with authorization details.

First Response Email

DocumentDOCX

A quick acknowledgment email sent upon receiving a customer support request.

Customer Callback Request Form

DocumentDOCX

Form for customers to request a callback from support at a convenient time.

Customer Service & Support Templates