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Public Transit Complaint Form Document Template

Form to report issues or incidents related to public transportation services.

Public Transit Complaint Form

Please use this form to report issues, concerns, or incidents encountered while using public transportation services in your area. This helps us improve safety, service, and overall quality for all riders.

Complainant Information

  • Full Name: {fullName}
  • Contact Number: {contactNumber}
  • Email Address: {email}
  • Preferred Contact Method: {contactMethod}

Incident Details

  • Date of Incident: {incidentDate}
  • Time of Incident: {incidentTime}
  • Transit Service Type: {serviceType}
  • Route Number/Line: {routeNumber}
  • Transit Vehicle Number (if known): {vehicleNumber}
  • Location of Incident: {incidentLocation}

Description of Issue

{incidentDescription}

Affected Parties

{#affectedPersons}

Name Contact (if available) Role/Relationship
{name}{contact}{role}{/affectedPersons}

Supporting Evidence

{^hasEvidence}No evidence was provided with this report.{/hasEvidence}

{#hasEvidence}

  • Type: {evidenceType}
  • Description: {evidenceDescription}
  • Filename (if applicable): {evidenceFile}

{/hasEvidence}

Action Requested

{requestedAction}

Other Comments

{additionalComments}

Declaration

By submitting this complaint, I confirm that the information provided is accurate to the best of my knowledge. I understand that follow-up may be conducted if necessary and I agree to be contacted about this report.

Signature: {signature}

Date: {submissionDate}

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Use Cases

Automate Public Transit Complaint Form Using Forms

collect public transit complaints via mobile-friendly web form
embed public transportation incident report form on city website
capture rider-submitted safety issues through online complaint form
create shareable form to log bus or subway service disruptions
enable anonymous submission of transit concerns using digital form

Generate Public Transit Complaint Form Using APIs

automatically generate transit complaint form from 311 API request
create PDF report of transit incident via REST API call
trigger document generation when citizen logs issue in mobile app
pull data from city CRM to auto-fill public transit complaint forms
send service issue reports from chatbot to generate complaint document

Integrations / Automations

auto-generate public transit complaint form from Google Forms response
create transit incident report document using Zapier and Typeform
generate public transportation feedback form with Make and Airtable
automatically log complaints in SharePoint after form generation
send completed transit complaint forms to Slack via workflow automation

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