IT Service Catalog Document Template

A list of available IT services offered to internal or external clients.

IT Service Catalog

Purpose: This document serves as a comprehensive catalog of IT services provided by the organization to internal departments or external clients. It helps stakeholders understand available services, expected response times, and contact points for assistance.

General Information

Prepared by: {preparedBy}

Date: {date}

Version: {version}

Service Overview

Description: {catalogDescription}

Service Categories

{#serviceCategories}

{categoryName}: {categoryDescription}

{/serviceCategories}

Available Services

Service Name	Description	Category	Availability	Response Time	Support Contact
{#services}{serviceName}	{description}	{category}	{availability}	{responseTime}	{contact}{/services}

Support & SLA

Working Hours: {supportHours}

Standard SLA: {standardSLA}

{#hasEscalationPolicy}

Escalation Policy

{escalationDetails}

{/hasEscalationPolicy}

{^hasEscalationPolicy}

No escalation policy is currently defined.

{/hasEscalationPolicy}

Additional Notes

{additionalNotes}

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