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IT Service Catalog Document Template

A list of available IT services offered to internal or external clients.

IT Service Catalog

Purpose: This document serves as a comprehensive catalog of IT services provided by the organization to internal departments or external clients. It helps stakeholders understand available services, expected response times, and contact points for assistance.

General Information

Prepared by: {preparedBy}

Date: {date}

Version: {version}

Service Overview

Description: {catalogDescription}

Service Categories

{#serviceCategories}

  • {categoryName}: {categoryDescription}

{/serviceCategories}

Available Services

Service Name Description Category Availability Response Time Support Contact
{#services}{serviceName} {description} {category} {availability} {responseTime} {contact}{/services}

Support & SLA

Working Hours: {supportHours}

Standard SLA: {standardSLA}

{#hasEscalationPolicy}

Escalation Policy

{escalationDetails}

{/hasEscalationPolicy}

{^hasEscalationPolicy}

No escalation policy is currently defined.

{/hasEscalationPolicy}

Additional Notes

{additionalNotes}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Word Template - Free download

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Use Cases

Automate IT Service Catalog Using Forms

collect IT service details from departments to generate service catalog
create internal request form to populate service catalog entries
gather external client service needs to generate custom IT service catalog
build new employee equipment request form linking to IT catalog items
collect feedback on IT services to auto-update service catalog document

Generate IT Service Catalog Using APIs

trigger IT service catalog generation from internal CMDB system
auto-generate IT service catalog based on Jira Service Management data
generate updated service catalog via API on new service deployment
connect IT asset tracking software to auto-generate catalog document
generate client-specific IT service catalog from CRM system via API

Integrations / Automations

auto-generate IT service catalog from Airtable using Zapier
generate updated IT service catalog from Freshdesk ticket categories
use Make to populate and deliver IT service catalog to stakeholders
automatically create new service catalog document when SharePoint list updates
integrate with ServiceNow to trigger service catalog generation workflows

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