Root Cause Analysis Report

Purpose: This document provides a detailed assessment of a reported IT issue, examines the root cause, evaluates impact, and outlines short and long-term corrective actions to prevent recurrence.

1. General Information

2. Problem Description

Summary: {summary}

System(s) Affected: {systemsAffected}

Error Message(s): {errorMessages}

Date/Time of Incident: {incidentDateTime}

3. Impact Assessment

Impact Scope: {impactScope}

Users Affected: {usersAffected}

Downtime Duration: {downtimeDuration}

{#impactDescriptions}

• {description}

{/impactDescriptions}

4. Investigation Details

Investigated By: {investigator}

{#investigationSteps}

1. {step}

{/investigationSteps}

5. Root Cause

{rootCause}

6. Corrective Actions

Short-Term Fixes

{#shortTermFixes}

• {title}: {description}

{/shortTermFixes}

Long-Term Solutions

{#longTermSolutions}

• {title}: {description}

{/longTermSolutions}

7. Lessons Learned

{#lessonsLearned}

• {lesson}

{/lessonsLearned}

8. Preventive Measures

{#preventiveMeasures}

• {measure}: {details}

{/preventiveMeasures}

9. Attachments

{#attachments}

• {filename} - {description}

{/attachments}

10. Approvals