Service Desk Monthly Report Document Template

Summarizes ticket volumes, resolutions, and performance metrics.

Service Desk Monthly Report

This report provides an overview of service desk operations during the reporting month. It summarizes ticket volumes, resolution statistics, and key performance metrics to facilitate service improvement and accountability.

Report Overview

Reporting Period: {reportingPeriod}
Prepared By: {preparedBy}
Department: {department}

Summary Statistics

Metric	Value
Total Tickets Received	{totalTickets}
Tickets Resolved	{resolvedTickets}
Resolution Rate (%)	{resolutionRate}
Average Resolution Time	{avgResolutionTime}
First Contact Resolution (%)	{firstContactResolution}

Ticket Category Breakdown

{#ticketCategories}

Category	Tickets	Resolved	Open
{categoryName}	{total}	{resolved}	{open}{/ticketCategories}

{^ticketCategories}No category data to display.{/ticketCategories}

Top Issues

{#topIssues}

{issue} - {count} occurrences

{/topIssues}

Team Performance

{#teamMembers}

Analyst	Tickets Handled	Avg Resolution Time	Customer Rating
{name}	{tickets}	{resolutionTime}	{rating}{/teamMembers}

Customer Satisfaction

Survey Response Rate: {surveyResponseRate}
Average Satisfaction Score: {satisfactionScore} / 5

{#customerComments}

"{comment}" — {customerName}

{/customerComments}

Improvement Actions

{#actionItems}

{title}: {description}

{/actionItems}

Conclusion

{conclusion}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Word Template - Free download

Download Word Template (.DOCX)

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Use Cases

Automate Service Desk Monthly Report Using Forms

collect monthly service desk metrics via web form and generate performance report

create IT support ticket summary report from submitted incident review form

capture helpdesk manager inputs with form to generate monthly operations report

gather SLA compliance data through online form to generate service report

use web form to collect ticket resolution stats and create monthly service desk summary

Generate Service Desk Monthly Report Using APIs

automatically generate service desk monthly report from ITSM tool via API

trigger service performance report generation from ticketing system using API

generate support team SLA report programmatically from service data API

create monthly service desk summary from metrics stored in internal dashboard via API

use REST API to generate IT support performance report with ticket resolution details

Integrations / Automations

auto-generate monthly service desk report from Jira tickets using Zapier

generate support performance report from ServiceNow data using Make automation

connect Zendesk with document generator to create monthly IT helpdesk report

automatically create service ticket summary from Freshservice data using workflow tool

generate IT response time report from Google Sheets using Make integration

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