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Help Desk Ticket Tracker Spreadsheet Template

Records IT support tickets with issue details, assignations, and resolution tracking.

Help Desk Ticket Tracker
Purpose: This document helps track IT support tickets, including issue details, assigned personnel, actions taken, and resolution statuses.

Report Generated By:	{generatedBy}
Report Date:	{reportDate}

Ticket List
Ticket ID	Issue Summary	Reported By	Department	Priority	Date Reported	Assigned To	Status	Resolution Date	Time Spent (hrs)
{#tickets.ticketId}	{#tickets.issueSummary}	{#tickets.reportedBy}	{#tickets.department}	{#tickets.priority}	{#tickets.dateReported}	{#tickets.assignedTo}	{#tickets.status}	{#tickets.resolutionDate}	{#tickets.timeSpent}

Total Time Spent	=SUM(tickets[Time Spent (hrs)])

This document template includes dynamic placeholders for automated document generation with Documentero.com. Excel Template - Free download

Download Excel Template (.XLSX)

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Use Cases

Automate Help Desk Ticket Tracker Using Forms

collect IT support tickets through a web form and generate help desk tracker in Excel

auto-generate Excel ticket log from employee issue submission form

create help desk spreadsheet from online form for remote staff

generate IT issue tracking Excel sheet from support request form entries

track tech support requests with a form that exports to Excel ticket tracker

Generate Help Desk Ticket Tracker Using APIs

automatically generate help desk Excel sheet from ITSM system via API

trigger Excel help desk tracker creation when support ticket is opened in CRM

create IT support ticket spreadsheet using API from custom incident reporting tool

generate Excel log of support issues via API from internal service portal

send new ticket data to document generation API to build issue tracker spreadsheet

Integrations / Automations

use Zapier to build Excel help desk tracker from Typeform support submissions

automatically create IT ticket tracker in Excel from Jira issues using Make

connect Microsoft Forms to Excel via Power Automate to log help desk tickets

generate support ticket tracker in Excel from Google Sheets updates with Zapier

sync Freshdesk support tickets to Excel using workflow automation tools

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