Help Desk Ticket Tracker Spreadsheet Template

Records IT support tickets with issue details, assignations, and resolution tracking.

Help Desk Ticket Tracker
Purpose: This document helps track IT support tickets, including issue details, assigned personnel, actions taken, and resolution statuses.

Report Generated By:	{generatedBy}
Report Date:	{reportDate}

Ticket List
Ticket ID	Issue Summary	Reported By	Department	Priority	Date Reported	Assigned To	Status	Resolution Date	Time Spent (hrs)
{#tickets.ticketId}	{#tickets.issueSummary}	{#tickets.reportedBy}	{#tickets.department}	{#tickets.priority}	{#tickets.dateReported}	{#tickets.assignedTo}	{#tickets.status}	{#tickets.resolutionDate}	{#tickets.timeSpent}

Total Time Spent	=SUM(tickets[Time Spent (hrs)])

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