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Return Request Form Document Template

Form for customers to request a return or exchange, including reasons and return instructions.

Return Request Form

Purpose: This form is used by customers to request a return or exchange for purchased items. It facilitates clear communication between the customer and retailer regarding return reasons, preferred action, and return instructions.

Customer Information

Full Name: {fullName}
Email: {email}
Order Number: {orderNumber}
Purchase Date: {purchaseDate}

Items to Return

Item Name SKU Quantity Reason for Return Preferred Action
{#items}{itemName} {sku} {quantity} {reason} {preferredAction}{/items}

Return Conditions

Please confirm the following conditions:

  • Item Condition: {itemCondition}
  • Packaging Status: {packagingStatus}

Return Method

Preferred Return Method: {returnMethod}
Pickup Address (if applicable): {pickupAddress}

Additional Comments

{comments}

Attached Photo

{%photo1}

{%photo2}

Retailer Instructions

{#$ instructions} Return Instructions: {instructions} {/instructions}{#$ instructions} No specific return instructions have been provided. {/}

This document template includes dynamic placeholders for automated document generation with Documentero.com. Word Template - Free download

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Use Cases

Automate Return Request Form Using Forms

create return request form customers can fill out online
collect product return details using a branded web form
capture reasons for return and upload photos via online return form
generate customer return request form with automatic email confirmation
use no-code form builder to collect ecommerce return data

Generate Return Request Form Using APIs

trigger return request form generation from ecommerce platform API
auto-generate return forms upon customer refund API call
integrate return form generation into custom backend workflow via API
create return request PDF via REST API on order cancellation event
generate exchange request form with return instructions from CRM API

Integrations / Automations

automatically generate return request forms with Zapier from Shopify orders
use Make to create return forms from WooCommerce refund requests
generate return forms from Google Sheets order list using Zapier
connect Gmail to return form generator for customer service workflows
trigger return request document creation from Typeform responses

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