Terms & Conditions

Documentero - Terms of service

Last Updated: September 2023

Welcome to Documentero, a Cloud SaaS service for Document Generation & Automation. Before using our services, please carefully read and understand the following Terms of Service.

1. Acceptance of Terms

By accessing or using Documentero, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Description of Service

Documentero provides users with the capability to generate Word & PDF documents from custom templates using API, Shareable Forms or Spreadsheets. The service integrates with various Apps using platforms such as Zapier, Make, Integrately, or Pabbly.

3. Free Usage and Paid Packages

Documentero offers a free tier that includes the generation of the first 50 documents and the creation of the first 3 document templates. Beyond this limit, users are required to select one of our paid packages in either monthly or yearly subscriptions. Each package differs in the number of generated documents (per month or per year) and the number of active document templates.

If the allocated document generation limit is reached, further document generation is not possible until the next payment cycle or an account upgrade.

4. Payments

Payments for Documentero services are processed by our official reseller, "Paddle Inc." We accept subscription payments via credit card, PayPal, or GooglePay. Following each payment, a bill/receipt will be sent to the email address provided during subscription creation.

5. Cancellation

You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

6. User Registration

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Users accessing the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site.

7. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

8. Term and Termination

These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these Terms of Use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site (including blocking certain IP addresses) to any person for any reason or for no reason.

9. User Data

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

10. Refund Policy

Documentero offers a refund policy. Users may request a refund within 14 days of the initial purchase only if less than 20% of the document generations allotted in the current subscription cycle have been utilized. Refund requests should be submitted to support@documentero.com. Refunds are available only for the current ongoing subscription; past ones cannot be refunded.

11. Privacy Policy

Please refer to our Privacy Policy, available at https://documentero.com/privacy-policy, for information on how we collect, use, and disclose personal information.

12. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at support@documentero.com.

By using Documentero, you acknowledge that you have read, understood, and agree to these Terms of Service. Documentero reserves the right to modify or update these terms at any time, and it is your responsibility to review them periodically.

Thank you for choosing Documentero!